Privacy Policy

1. Who we are

OCD Anxiety Centers Colorado LLC is a structured outpatient clinic providing assessment, intensive outpatient treatment, individual therapy, family education, group skills training and step-down continuing care for obsessive-compulsive disorder and anxiety conditions. Our treatment rooms and administrative office are located at 11260 S River Heights Dr, South Jordan - 84095-5119, United States (US).

The clinical team that manages our programs is known publicly as OCD Anxiety Centers. Our intake desk is the first point of contact for most visitors and clients, and it is staffed by people trained to answer questions, schedule assessments and explain our programs without pressure.

For the purposes of applicable privacy law, OCD Anxiety Centers Colorado LLC is the organization responsible for the information described in this policy, unless a separate notice identifies another party for a specific service.

2. Scope of this policy

This policy applies to personal information we collect through this website, through email and telephone contact with the intake desk, and through the administration of our clinic. It also explains our general approach to clinical records, although detailed clinical record practices are also governed by separate notices provided at the start of treatment.

This policy does not apply to third party websites that we link to, to services offered by other organizations, or to information you voluntarily post in a public forum. Where our website links to another site, that site operates under its own privacy practices, and we encourage you to review them.

If you are a client of the clinic, you may receive a separate notice of privacy practices at intake. Where a conflict exists between this website policy and a signed clinical notice, the clinical notice governs the handling of your treatment records.

3. Information we collect

We collect information in three main ways: information you give us directly, information collected automatically when you use the website, and information shared with us by other people involved in your care.

Information you give us

• Your name, email address, telephone number and postal address when you contact us.
• The content of messages you send to the intake desk, including any description of symptoms or concerns you choose to share.
• Appointment preferences, scheduling details and the names of family members you mention in an inquiry.
• Payment and billing details, which are collected through a separate secure process rather than through this website.
• Any documents or records you send to support an assessment.

Information collected automatically

When you visit the website, our hosting systems may record technical information such as the type of browser you use, the pages you view, the time of your visit and a general geographic region derived from your network address. This information is used to keep the site working, to understand which pages are useful and to protect the site from abuse.

We do not attempt to identify individual visitors from technical logs unless a security incident requires investigation. Technical logs are not used to build advertising profiles.

Information from others

If a family member, a partner, a school counselor or another clinician contacts us on your behalf, we may receive information about you. We treat that information with the same care as information you provide yourself, and we discuss with you how it should be used.

4. Health information and clinical records

Information about your symptoms, diagnosis, treatment and progress is health information and receives additional protection. Clinical records are created when treatment begins and are maintained by qualified staff in accordance with professional standards and applicable law.

We ask only for the clinical detail needed to arrange care. You are never required to describe your symptoms in a website message; a short note asking for an appointment is enough, and the fuller conversation can happen by telephone or at the assessment.

Clinical records are shared outside the clinic only with your written authorization, or where the law requires or permits disclosure, for example in a medical emergency, to avert a serious threat to safety, or in response to a valid legal order. The limits of confidentiality are explained in full at the start of treatment.

If you request a copy of your clinical record, we will explain the process, the timeline and any applicable fee. We aim to respond to record requests within the period required by law.

5. How we use information

We use personal information to run our clinic and to provide the services people ask for. Specific uses include the following.

• Responding to inquiries sent through the contact form, email or telephone.
• Scheduling assessments, sessions, workshops and follow-up appointments.
• Completing clinical assessment and preparing treatment plans.
• Delivering treatment and reviewing progress with you.
• Coordinating with other clinicians when you have authorized that coordination.
• Maintaining billing and payment records.
• Keeping the website secure and understanding how it is used.
• Meeting legal, professional and regulatory obligations.
• Sending service messages such as appointment reminders and schedule changes.

We do not sell personal information. We do not rent contact lists. We do not use health information to target advertising, and we do not use website content about mental health to build commercial profiles.

Where we wish to use information for a purpose that is not described here, we will explain the new purpose and, where required, ask for your consent before proceeding.

6. Legal bases for processing

Different rules apply depending on where you live and on the nature of the information. In general, we rely on the following grounds when we process personal information.

Provision of care

Processing is necessary to provide clinical services you have requested, to arrange an assessment and to deliver treatment safely.

Consent

Where consent is required, for example for certain communications or for sharing records with a third party, we ask for it clearly and record it. Consent can be withdrawn at any time, although withdrawal does not affect processing that already took place.

Legal obligation

We process certain information to meet obligations relating to health records, billing, tax and professional regulation.

Legitimate interests

We process limited technical information to keep the website secure and functional, and to improve the clarity of our public materials. These interests are balanced against your privacy, and the information involved is kept to a minimum.

Vital interests

In a medical emergency or where there is a serious risk to safety, we may process or disclose information to protect the person concerned or another individual.

7. Cookies and website analytics

This website is intentionally simple. It uses a small number of functional cookies and similar technologies that are needed for the site to operate correctly, such as remembering whether the mobile navigation panel is open during a single visit.

We may use a limited analytics service to count visits and identify pages that need improvement. Where analytics are used, the data is aggregated and configured to minimize the collection of identifiable information. We do not use analytics to track visitors across unrelated websites.

You can control cookies through your browser settings. Blocking all cookies may affect how some parts of the website behave, but the content of the site remains readable without them. We do not use cookies to serve advertising.

If we introduce a new tool that materially changes these practices, we will update this section and, where required, ask for consent before the tool is activated.

8. When we share information

We share information only where there is a clear reason and an appropriate safeguard. The categories below describe the circumstances in which sharing may occur.

With your authorization

You may ask us to share information with a family member, a school, a primary care clinician or another therapist. We require written authorization that identifies the recipient and the information to be shared, and you can revoke it at any time.

Within the care team

Clinicians involved in your care share information with each other so that treatment is coordinated. Access is limited to staff who need the information to do their work.

For safety and legal reasons

We may disclose information where the law requires it, where a court order is validly served, or where disclosure is necessary to prevent serious harm. We take these decisions seriously and document the reasoning behind them.

Business operations

If the clinic is reorganized, merged or transferred, information may be part of the transferred assets, subject to the continued protection described in this policy and to any additional notice required by law.

We do not share information with advertisers, data brokers or social media platforms for marketing purposes.

9. Service providers and vendors

We rely on a small number of vendors to operate the clinic and the website, such as hosting providers, email services, scheduling systems and billing services. These vendors receive only the information needed to perform their function, and they are bound by contracts that require confidentiality and appropriate security.

Where a vendor handles health information, we require a business associate agreement or an equivalent contractual safeguard. Vendors are not permitted to use clinic information for their own marketing.

We review vendor arrangements periodically and end relationships where safeguards are not maintained. If you would like to know the categories of vendors we use, you may ask our intake desk for a general description.

10. How we protect information

We use administrative, technical and physical safeguards to protect personal information. These include access controls that limit records to staff with a need to know, encrypted connections for the website, secure storage for clinical documents, regular review of account permissions and training for staff on confidentiality.

No system is perfectly secure. We therefore plan for the possibility of an incident, maintain procedures for detecting and responding to breaches, and will notify affected individuals and regulators where the law requires.

You can help protect your information by using a private email account when contacting us, avoiding unnecessary clinical detail in ordinary email, and telling us promptly if you believe your information has been compromised. Please do not send sensitive documents through the website form; the intake desk will arrange a safer method.

Our website uses a secure connection. If your browser warns you that a connection is not private, please stop and contact us by telephone rather than entering information.

11. How long we keep information

We keep clinical records for the period required by professional and legal rules, which is generally several years after the last service. These periods exist so that you can obtain records later and so that the clinic can meet its obligations.

Inquiry messages that do not lead to treatment are kept only as long as needed to respond and to maintain a record of the request, after which they are deleted or archived in a restricted system. Technical logs are retained for a short period unless they are needed for a security investigation.

When information is no longer needed, we dispose of it securely. Paper documents are shredded, and electronic records are deleted in a way that prevents reconstruction.

12. Your rights and choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

• The right to ask what information we hold about you and to receive a copy.
• The right to request correction of information that is inaccurate or incomplete.
• The right to request deletion, subject to legal retention requirements for clinical records.
• The right to request a restriction on certain processing.
• The right to object to processing based on legitimate interests.
• The right to withdraw consent where processing relies on consent.
• The right to ask for a portable copy of information you provided.
• The right to complain to a supervisory authority.

To exercise a right, write to the intake desk with enough detail for us to identify you and understand the request. We may ask for proof of identity to protect your records. We will respond within the period required by law and will explain any limitation that applies, for example where a legal retention rule prevents deletion.

You will not be penalized for exercising a privacy right, and we will not condition treatment on a waiver of those rights.

13. Privacy for Children

Our clinic serves adolescents as well as adults, and some of our public materials may be read by parents on behalf of a young person. We take the privacy of minors seriously.

We do not knowingly collect personal information from children through this website. Where a young person is a client, information is collected through the clinical process with the involvement of a parent or guardian, and the limits of confidentiality for minors are explained at the start of treatment in a way the young person can understand.

If you believe that a child has submitted personal information through the website without appropriate involvement of a guardian, please contact the intake desk so that we can review the situation and delete the information where appropriate. Parents and guardians may also ask what information is held about their child, subject to the clinical and legal rules that apply to adolescent care.

We encourage families to talk openly about what is shared online and to use a private setting when contacting a clinic about mental health concerns.

14. Email, phone and text communications

When you contact us, we use the details you provide to reply and to arrange care. Appointment reminders and administrative messages may be sent by email or telephone. We do not send marketing newsletters to people who have only asked about treatment.

Ordinary email is not a fully secure channel. Please avoid including detailed clinical information in a first message. If you prefer a different channel, tell the intake desk and we will arrange a telephone conversation or a secure method where available.

You may ask us to stop sending non-essential messages at any time. We will still send messages that are necessary to deliver care you have requested, such as changes to an appointment.

Our telephone number is +13188678091. Calls may be answered by staff who are trained to handle sensitive inquiries discreetly.

15. Third party websites and links

Our website may link to external resources such as professional organizations, crisis information or public health guidance. These sites are operated by other organizations, and their privacy practices are not controlled by us.

We choose links with care, but a link is not an endorsement of every practice on the destination site. We encourage you to read the privacy notice of any site before submitting personal information there.

If you reach our site from another website, that website may have collected information about your visit before you arrived. We have no control over that collection and recommend reviewing the notice provided by the originating site.

16. Changes to this policy

We review this policy periodically and update it when our practices, our services or the law change. The current version is always available on this page, and the effective date is shown at the end of the document.

Where a change materially affects how we use information you have already provided, we will provide additional notice, for example by posting a prominent message on the website or by contacting clients directly where appropriate.

Continuing to use the website after an update means that you accept the revised policy for future interactions. It does not change the basis on which earlier information was collected.

17. How to contact us

Questions about this policy, requests to exercise a right, and concerns about privacy can be sent to our intake desk. We take questions seriously and will route them to the person responsible for privacy at the clinic.

If you are not satisfied with our response, you may contact the relevant supervisory authority in your jurisdiction. We will cooperate with any lawful inquiry.

This policy is provided by OCD Anxiety Centers Colorado LLC and applies to the website and clinic operations described above. The developer name on our public materials is OCD Anxiety Centers. Effective date: 21 October 2026.